Presentation: "Upgrade Assistance"
Speaker(s): Chris Wartiki, Oracle Corporation

Oracle Support provides a self-service tool that guides customers in a methodical and repeatable way through the upgrade process. This service is available globally for customers who are intending to perform their own upgrades or working with a partner such as a systems integrator or Oracle Consulting. Once you begin your upgrade, Oracle Support service engineers are available 24 x 7 to assist you in resolving any problems you may encounter during the upgrade process.

Upgrade Assistance Provides:

• Step by step assistance through upgrade process
• Customized help for your unique upgrade needs
• Critical patch identification to prevent accidental omission
• Optional online connection for direct assistance
• Confirmation and documentation of your successful upgrade