Minutes of the Atlanta OAUG Meeting

Date: Friday, May 19, 2000

Time Called: 9:30 a.m.

Location: The Georgian Terraces, - Hosted by Mind Share Systems

I. Presentation

Member Spotlight – Char-Broil

Jim Poole

Presentation at http://www.atloaug.org/presentations/2000index.html

II. Presentation

CRM R11i - Customer Care, Support, and Service Contracts

T. J. Lamphier, Oracle

Presentation at http://www.atloaug.org/presentations/2000index.html

III. Breakout Sessions

The following sessions were held on May 19.

a) CRM R11i Bruce Acheson, Oracle

b) Organizational Change and Help Desk Functions Jim Poole & Missy Lane, Char-Broil

c)Oracle Treasury & Cash Management Lisa Maxwell, Oracle

d) One Hour Install David Rincon, DBA Group

Volunteers are needed to facilitate future breakout sessions. Please send an email to bcarlton@sprynet.com and volunteer in your area of expertise.

 
  1. General Business - Brenda Carlton, KPMG Consulting

Next Meeting – June 16

Host: BellSouth

Location: Location:

BellSouth's Campanile Building, 1155 Peachtree St. (across from Colony Square Hotel)

Reservations: Kriss Poll, 404-586-4007, kriss.poll@bellsouth.com

 

June 16 Agenda

Presentation #1 Reporting Panel *

Jim Steward, Cotton States Insurance

Toni Cobb, National Data Corp

Craig Mikus, Oracle

Dana Anderson – Lithonia Lighting

Presentation #2 Open Forum – Issues With Oracle **

Lourdes Mallo Godfrey, Equifax

Jim Crum, BOSS Corporation

Fred Friedel, Lithonia Lighting

Bruce Duttenhofer, Flexible Products

Karen Gilbert – Director, OAUG

Breakout Sessions, 11:15 – 12:00

  1. Reporting – OFA, Discoverer, Business Intelligence, Balanced Scorecard

2) Forum – Development (architecture, functionality, future enhancements,

future releases, software quality)

3) Forum – Sales (licenses, contracts, pricing)

4) Forum – Support (support process, quality of support, MetaLink, patches, de-support)

* Reporting Panel

Our panel members are users that will be sharing with us creative solutions or reports for basic reporting needs. Scenarios have been developed from needs communicated by users. Two or more solutions will be presented by different panel members for the same scenario. Reporting tools to do the various scenarios could be Financial Analyzer, Discoverer, FSG, ADI, Self-Service web, custom reports, Business Intelligence, Workflow, Balanced Scorecard, etc. Craig Mikus of Oracle will be available to demonstrate the newer reporting tools .

** Oracle Feedback Forum

We are trying something new this month! We will hold

a forum for our members to publicly discuss issues and concerns of their

organization about Oracle with the group. We will develop the issues and

recommendations in the breakout sessions after the general forum and

consolidate these issues as suggestions to Oracle. Our intent is to provide

Oracle with some constructive feedback regarding the impact of their systems

& services on their real-world customers - us!

This month the Forum will kick-off with a focus on three issues: 1) Oracle's

Support 2) Oracle's Pricing Strategy 3) Global Support Strategy. Following

the general forum, the breakout sessions will be used to develop specific

issues and recommendations in more detail. Please come and share your

thoughts on messages you would like to convey to Oracle.

To help us bring our voices to Oracle and OAUG, Karen Gilbert and Jim Collins will be attending and participating. Karen is an elected director and former president of OAUG. Jim is the executive director of OAUG.

List Server - OAUGNET

OAUGnet offers you a list server with constant monitoring, prompt communication of any list server problems, an easy-to-use web interface, and an archive updated daily.

To subscribe to OAUGnet, send a blank email to:

subscribe-oaugnet@lists.ksinet.com

If you have any questions about this new service, please visit OAUG’s Web site for full details:

http://www.oaug.org/public/oaugnet.html

Volunteers Needed

Volunteers needed to present a topic, facilitate a breakout session, serve on a panel or present their company as the Member Spotlight Company. Send an email to bcarlton@sprynet.com.

Liaison Contact Person Needed from each Member Company

One liaison is needed from each company to forward Atl-OAUG notifications and newsletters to the other Oracle users/consultants within your company. Consultants are encouraged to invite their clients to Atl-OAUG.

Thanks!

Thanks to Mind Share Systems for providing us with the conference space, refreshments, audiovisual equipment and doorprizes. Thanks also go to BOSS Consulting, KPMG and SEOUC conference for providing door prizes.

60 attendees were present. Companies represented are as follows:

Users:

Char-Broil, Equifax, Tensar, National Data Corp, BellSouth, Equifax, Motorola, Urban Media, Cotton States Insurance, U.S. Dept of Energy, J.M. Huber, Matsushita Battery, Invesco,

Consultants:

BOSS Corp, Application Technology Services, The DBA Group, Mind Share Systems, Cumberland Tech, Sage Group, KPMG, MDK Consulting, Cedar Group, CSC, Protégé, PricewaterhouseCoopers,

Vendors

OptioSoftware, Oracle, Epic Learning,