Date: January 16, 1998

Submitted by: Dale Roach, Deloitte-Touche Consulting Group

Time Called: 2:30 p.m.

Location:Marriott Marquis, sponsored by Deloitte-Touche

I.Presentations: "Overview of Oracle Tutor"
Stuart Dunsmore - Oracle Corp.

Content is taken from Oracle course material in an MS Word format. Screen specific material that is a shot of your customized screens and apps. Labs and exercises from courseware are pulled out for use. Database for these can be mocked-up for client specific data elements.

Two Major Tools:

• Author - Using MS Word it is used to: create and update training documents (client specific) create and update process flow documents (client specific) links changes in training documentation to drive changes in process flow documentation including a macro to auto renumber steps and redraw effected flow charts utilize shell and template functions to speed delivery import documentation from standard Oracle courseware
• Publisher - used to deliver and display docs created in the Author tool. Customized content by role or user-defined classes - controls distribution. Using an HTML format allows user to use hypertext to link to other training doc, manuals, or even web sites. Allows creation of job titles to control access Allows user to attach various chapters from the curriculum, desk/procedures manual, and tutorial to build job specific content. Tutor really addresses `knowledge evaporation' that occurs when consultants and field representatives go home. Captures the work and knowledge that is usually lost. Very useful for building job description from actual process and training documentation. Variety of reports to maintain, control, and organize publisher tool. (including an orphans report).

II. Presentation: "Upgrading to 10.7"
John Stouffer - Computer Systems Authority

1. Minimum server requirements for each instance of the Oracle application:
   • 2 processors
   • 512 Meg RAM
   • 10 Gig of Storage after any RAID
   • Upgrade Methodology
   • System Review and Project Planning
   • Test Upgrade and Support
   • Application Testing
   • Enhancement and Interface Development
   • Training
   • System Integration Testing
   • Production Upgrade and Support
2. The discussion also covered:
   • future considerations and Oracle de-support dates
   • backup strategies including physical database backups and logical database exports
   • the names of the Oracle reports that describe the technical details associated with an upgrade or system maintenance

III. Presentation: "Confessions of a Project Manager"
Lynn Taskett - Deloitte-Touche Consulting

1. On Planning
   • There is not a single Plan
   • Your plan may be in competition with others
   • Every project is vital, not just yours
   • Anticipate change
   • Set expectations and manage them
   • Spot opportunities in the plans of others
   • Plans Can be too large
   • Large scale projects cannot be managed with a single plan
   • Teams must develop their component plans
   • Mega-projects require special planning and support
   • If you don't know where you are headed, any plan will get you there
   • Well defined objectives are vital
   • Establish a target design and prove or adjust it
   • Communicate the plan or it will mutate
   • Discovery should be performed up front
   • It is difficult to get traction if there is no concept model
   • It's a marathon, not a sprint
   • Balance the expedient implementation against realistic expectations
   • There is such a thing as burn-out
   • Holidays, vacations and sick time need to be factored in
   • Build time to have fun
   • Plan for some slack time, projects have cycles
2. On Teams
   • There are teams, work groups and "pseudo Teams"
   • Work groups have one person in charge, individual accountability and separation of the thinkers and the workers
   • Teams share leadership, have joint accountability and no separation between the thinkers and the doers
   • Teams have specific performance goals and share a common approach
   • Teams are not created, they evolve naturally when given a difficult set of goals to achieve
3. On Measuring Success
   • Define success based on moving targets
   • The business will continue to evolve
   • Stakeholder interests will change
   • You can't manage success if you can't measure it
   • Project success is defined by business recognition of the benefits achieved
4. On Training
   • Different groups have different needs
   • Train based on roles
   • Deliver process vs. module or transaction based training (Oracle Tutor)
   • Communicate Plans
5. On Managing Change
   • There is no excitement unless you generate it
   • Your project is not important to the business user if they don't understand it
   • Commitment lasts a very short time
   • Change is not sustainable without repetition
   • If you are not visible, neither is your project
   • Change management begins with scoping and planning
   • Support for the project is not achieved through a single sponsor or committee

IV. General Business - Brenda Carlton, KPMG

1. Our next meeting will be held downtown at Bell South on February 20. Check the web page at www.atloaug.org for details. R.S.V.P. via e-mail. Confirmations will not be sent. For details please refer to the web page.
2. Regional Conference - The Southeastern Oracle User Group based in Charlotte, NC is having a regional conference February 19-20. Three hundred people are expected to attend. User groups will be invited from a 6 state area. Focus will more technical rather than functional.
3. Volunteers are needed to host a meeting. Dates are Jun 19, Aug 21 or Nov 20.
4. The Atl-OAUG list server is a valuable resource which remains largely unused by the Atl-OAUG group. As a reminder, it is not to be used for recruiting or disbursement of vendor materials.
5. Register to be a member on our "members only" page at www.atloaug.org. Members may view our membership roster and each member's area of expertise. Special thanks to Computer Systems Authority for providing us with the list server and web site.
6. The January newsletter has been distributed. Please contribute to our newsletter via e-mail to jcrum@sprynet.com. Thanks Jim Crum for volunteering as editor and doing a fantastic job.

Doorprizes were distributed and meeting was adjourned at 5:00 pm. for networking at Champs Sports Bar.

Special thanks to Deloitte-Touche who provided us with a wonderful conference space, doorprizes and refreshments.

Sixty people were in attendance. Companies represented:

Users	Consultants	Vendors
Tensar Corporation	KPMG Peat Marwick	Oracle
Vanstar	Computer Systems Authority	Optio Software
Bell South Corp.	Deloitte & Touche	CorVu
Bell South Advertising & Publishing	Sage Group	SmartDB
BT North America	Current Assets	Netserv Applications
Gilmer Paper	Sun Data
Georgia Tech Research	Ernst & Young
Americord	Hemispheres
	EDS
	Compuware

See web page for updates, agendas, directions, minutes, list server, etc.