Main Presentation 2: Oracle Makes Service Pop!!!
Speaker(s): Rico Miller, Principal Consultant, Universal Technical Services, Inc.

Customer Service is one of the leading ways to grow a companies business. The service requires short response times and great communication skills. Oracle Advanced Inbound Telephony provides telephony integration to all major telephone systems and supports leading CTI middleware. As a result, customer interaction centers can support key functionality such as intelligent routing and queuing. In addition, integration with CRM applications enables agents to provide consistent handling of customer interactions. Additionally, companies are looking for ways of increasing their bottom line profits. Therefore, they are embracing the automated technology and making their support centers more efficient and profitable.